Ewoomall.com is dedicated to make our customers satisfied with our products and service.
If you need to return or exchange, please contact our customer service team by email (email@example.com) or phone (888-857-9118) within 30 days after receiving the package
to get a return authorization and instruction. Below is the guideline of our return and exchange policy.
In these cases, you are qualified for a FULL refund or exchange.
- Receive defect items or the items become defect after use within one month.
- You receive an item that is not what you ordered.
- The size is not as described in the size chart published on our website or catalog.
In these cases, you are qualified for a PARTIAL refund or exchange.
- You bought wrong item.
- You do not need the items any more and want to return to us.
- The shipping address is incorrect or incomplete so the package is undeliverable.
- You refuse to receive the package upon delivery.
- You want to change size.
In these above cases, customers are responsible for shipping the items back to us, and we charge a 15% restock fee of the total
worth of customer's returned item(s). If you want to replace items with different size or color, you will be charged for reshipping the
new items. The reshipping cost is:
- 1-2 items: $5.99
- 2-4 items: $10
- 5-6 items: $15
- 7 or more items: for additional items after 6 pieces, we will add $2 per item
**The above cost is standard shipping. Meaning it will take around 5 business days. If you want to receive the replacements sooner, contact customer service for expedited shipping rate.**
In these cases, you are not qualified for refund or exchange.
- Item is broken due to abnormal use, e.g. purposely scratched.
- Item becomes dirty such as food stain, mud, painting etc.
- Thirty days after receiving your order.
- You return an item that is not what we shipped.
- You have changed size twice within the context of the same order.